Brexit - Frequently Asked Questions

How will Brexit impact ordering from Roja Parfums?

Roja Parfums is a British brand and as a result of Brexit, the rules around shipping fragrance from the United Kingdom to within the European Union have changed. We are working in compliance with Brexit regulations and adhering to all customs declaration requirements effective as of 01/01/2021.

Due to Brexit and Customs charges we now require additional paperwork for fragrances to clear Customs as it is classified as a Dangerous Goods item - This can result in an increased lead time for delivery.

Please note any orders placed between the 01/07/2021 - 07/07/2021 will be subject to delays of up to 7 days due to an update in the EU legislation on goods being imported from the UK.

For any orders less than €150 / £130 placed between the 01/07/2021 - 07/07/2021 sadly will not be processed or despatched till after the 08/07/2021 due to a new EU legislation and registration of VAT being passed.

Custom Charges

As a Roja Parfums customer based in Europe you will not be required to pay any additional Customs fees, taxes or duties. All orders from 01/06/2021 will be despatched and shipped with Custom fees, tax and duties covered - if you are contacted to pay additional fees from customs please check with the Customer Services team before paying - customer-services@rojaparfums.com 

Placing Orders & Shipping

All orders are processed from the United Kingdom and despatched during normal working business hours only. Roja Parfums is not open on weekends, United Kingdom Bank Holidays and Public Holidays. If your order is placed during this time please allow for delays in delivery.

European orders will be shipped via DPD where it is possible, we may also ship orders via FedEx, DHL or NOSK.

Due to the new Brexit changes delivery may take between 3-7 business days for Western Europe and 7 - 14 business days for Eastern Europe, this is dependant on the customs clearance process and in which country you are situated in. 

If you require further information please email the Customer Services Team - customer-services@rojaparfums.com 

Identification

Many countries will now require Identification for your parcel to be released from customs. 

- Italy - Your Codice Fiscale will be needed for customs purposes for orders less that £135/€150

- Norway - All orders to Norway will require a PID number, please enter this at checkout

- Spain - All orders to Spain will require a DNI number, please enter this at checkout