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Sampling and Gift with Purchase Policy
At ROJA, we aim to enhance your shopping experience by offering product samples and gifts with purchase on eligible transactions. Please review the following policy regarding these promotions:
Business Discretion: Sampling and gift-with-purchase promotions are offered at the sole discretion of ROJA. Availability and terms of such promotions may vary.
Changes and Cancellations: We reserve the right to modify or cancel sampling and gift-with-purchase promotions at any time, without prior notice.
Subject to Stock Availability: All samples and gifts are subject to stock availability. While we do our best to fulfill all promotional offers as described, stock levels may occasionally limit our ability to do so.
Eligibility: Products purchased under discounts or promotions may not qualify for gift-with-purchase offers unless explicitly stated.
Customer Compensation: In the rare event that a promised gift with purchase is unavailable, we guarantee that you will receive an alternative gift of similar value or compensation in the form of 200 Reward Points credited to your account. The gifts or samples are of non commercial value, hence no monetary value will be refunded in case of compensation.
We value your understanding and thank you for choosing ROJA. If you have any questions about this policy or a specific promotion, please contact our Customer Support Team: customer-services@rojalondon.com
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