Shipping Policy

Countries we are currently able to ship to include: Andorra, Australia, Austria, Bahrain, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Guernsey, Hungary, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kingdom of Saudi Arabia, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Monaco, Montenegro, Netherlands, Norway, Oman, Philippines, Poland, Qatar, Republic of Korea, Serbia, Singapore, Slovenia, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States of America, Vietnam.

Please navigate the dropdown menus below to see specific timings and costs for your region.
*Christmas Holiday Timings Included Below*.

Method - DPD Cost Expected Arrival
Orders over £50 Free 2-3 Business Days
Orders less than £50 £4.50 2-3 Business Days
Expediated Delivery.
Placed by 11:30am GMT
£12.50 1-2 Business Days
Available Mon-Friday only

Festive Season Final Shipping Date: Order by 20th December for guaranteed delivery before Christmas.

*Deliveries to the Channel Islands and Scottish Highlands can take up to 8 business days.
**We are unable to send to Military addresses and P.O Boxes.

Method - DHL / FedEx Cost Expected Arrival
USA orders over £100/$130 Free 5-7 Business Days
USA orders less than
£100/$130
£10/$13 5-7 Business Days

Festive Season Final Shipping Date: Order by 14th December for guaranteed delivery before Christmas.

*Please Note: We are unable to guarantee delivery by this time if your parcel is held at Customs.

*We are able to reach all 50 States, the U.S Virgin Islands and Puerto Rico.


Method - DHL / FedEx Cost Expected Arrival
Canada orders over £295/$380 Free 5-14 Business Days
Canada orders below £295/$380 £35/$45 5-14 Business Days

Festive Season Final Shipping Date: Order by 14th December for guaranteed delivery before Christmas.

*Please Note: We are unable to guarantee delivery by this time if your parcel is held at Customs.

*We are able to reach all Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Ontario, and Quebec

Method - DPD Cost Expected Arrival
Western Europe orders over £295 Free 3-5 Business Days
Western Europe orders
below £295
£20 3-5 Business Days
Eastern Europe orders
over £295
Free 5-10 Business Days
Eastern Europe orders
below £295
£20 5-10 Business Days

Festive Season Final Shipping Date: Order by 20th December for guaranteed delivery before Christmas.

*Please Note: We are unable to guarantee delivery by this time if your parcel is held at Customs.

Countries we are currently able to ship to include: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Serbia, Slovenia, Sweden, Switzerland, Ukraine.

*Please note that due to Brexit regulations around Dangerous Goods, our reachable countries are subject to change.

Custom Tax & Duties: There are no additional charges to pay for European orders. Fees will be automatically covered within the delivery charge. If you receive any surplus charges from Customs, please contact us to resolve the amount.

Identification - Some countries require ID to release perfume fromCustoms.Please ensure your ID number is input at checkout for the following countries: Italy - CodiceFiscale, Norway - PID Number.

Method - FedEx Cost Expected Arrival
Orders over £295/$380 Free 5-14 Business Days
Orders below £295/$380 £35/$45 5-14 Business Days

Festive Season Final Shipping Date: Order by 13th December for guaranteed delivery before Christmas.

*Please Note: We are unable to guarantee delivery by this time if your parcel is held at Customs.

Please Note: We are only currently able to deliver to certain areas in New South Wales. Please contact us directly to arrange.

Method – DHL/FedEx Cost Expected Arrival
Orders over £295/$380 Free 5-14 Business Days
Orders below £295/$380 £35/$45 5-14 Business Days

Festive Season Final Shipping Date: Order by 13th December for guaranteed delivery before Christmas.

*Please Note: We are unable to guarantee delivery by this time if your parcel is held at Customs.

Countries we are able to ship to include: Bahrain, Israel, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar, United Arab Emirates

Method – DHL/FedEx Cost Expected Arrival
Orders over £295/$380 Free 5-14 Business Days
Orders below £295/$380 £35/$45 5-14 Business Days

Festive Season Final Shipping Date: Order by 14th December for guaranteed delivery before Christmas.

*Please Note: We are unable to guarantee delivery by this time if your parcel is held at Customs.

Countries we are able to ship to include: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Republic of Korea, Singapore, Taiwan, Thailand, Vietnam

Order Processing: All orders are processed from the U.K. during normal business hours. Roja Parfums is not open on weekends and Holidays. If your order is placed during this period, please allow for additional delivery time. Please ensure your full name, address, telephone number and email address is entered correctly to avoid any delays. Couriers will not accept initials.

Non-Domestic Addresses: Please note we are not able to ship to PO Boxes for orders over £190 / $250 and are unable to ship orders to a Military base address

Modifying Orders: If you need to cancel or modify your order please within 1 hour of completing your orderand we will do our best to accommodate. We are unable to modify or cancel orders once they have been processed at our warehouse. Please note our headquarters are based in the U.K. and operate 9am-5pm GMT time

Tracking: All orders are sent from the UK via a tracked courier service and will require a signature upon delivery. Our couriers will not leave parcels unattended due risk of damage or loss. You will receive Tracking Informationdirectly from the courier. Please allow up to 2 business days for U.K., 2-3 business days for Europe and 3-5 business days for Rest of World.

Delays: On rare occasions, we may experience delays due to the number of orders being processed. Extended lead times for shipping are imposed by our delivery partners, including and not limited to DPD, DHL, FedEx, NORSK, Aramex and UPS.

Dangerous Goods: Please note perfume is classified as “Dangerous Goods” and requires additional paperwork and checks at Customs clearance, which can lead to orders being delayed by Border Control. If they require any further information, they will contact Roja Parfums directly. Customs Clearance will take 48hrs to process and continue its journey.

Customs Tax and Duties: Roja Parfums do not cover Customs Tax, Duties, Tariffs, VAT, Handling Fees or Customs Clearance Charges required by your country for importing goods from the UK.You, the buyer is responsible to clear these charges, which vary as per your country of residence. If the customs fees and charges are refused, the order will be returned back to Roja Parfums and you will not receive a refund for the charges.